As a business owner, you have to admit it has never been easier to reach out and get in touch with loyal customers and prospective customers. You are no longer restricted to outdated modes of communication like traditional mail and email advertising options. By integrating SMS APIs into your business, you now have the ability to reach hundreds of thousands, if not millions, of people in seconds.
Texting customers and clients is hardly a new concept in communication. What has evolved is the way you use text messaging in mass to keep moving your business forward. In case you are wondering, here are five (5) really good reasons you need to consider integrating SMS APIs into your customer communications network today.
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1. Engagement Speed
In all probability, you are trying to compete in a business industry where the competition is fierce. In such cases, speed matters. It’s a huge advantage if you can reach out to an entire database of customers and prospective customers in seconds with the push of one button. That is exactly what SMS API will allow you to do.
Imagine for a moment that something amazing happens within your industry. Don’t you think the company that can inform customers and prospective customers the fastest and most efficiently will gain huge advantages by doing so? In a high-tech world where speed matters, you need the communication speed afforded by SMS API technology.
2. Message Customization
When you address customers and potential customers as though they are one person, it leaves them feeling like just one in the crowd. A really comprehensive SMS API provider offers you the ability to customize your text messages to each individual recipient.
Being able to address customers and potential customers by name opens the door to familiarity, which then opens the door to dialog. Why? People much prefer communicating with others when they get a sense others know to whom they are communicating. You can also use this customization capability to direct certain products to certain customers based on their purchase history.
3. Wide Reach
You can’t underestimate the benefit of being able to reach millions of people with one text message. SMS APIs give you that ability across every global cellular network that accepts SMS messaging.
Think about that for a moment. Your company is selling widgets in the U.S. Your widgets could be used for a variety of reasons by customers all over the world. You can’t send them all direct mail advertising. It would be a massive endeavor to capture hundreds of millions of email addresses.
But you can send out network-wide text messages that will reach hundreds of millions of people in minutes. You would only be limited by the number of customers who ignore texts; there aren’t many people worldwide who do that. Even better, you can build their ability to respond quickly to the process.
4. Creating High Response Rates
As you alluded to in the above section, people look at their text messages in short order, more so than through direct mail and emails. Consider this. Some experts peg the open and response rate at 98% higher than any other customer communication methods. You have to realize that a higher response rate means more interactions with existing and potential customers. More interactions have got to lead to higher revenue if your company has any closing ability whatsoever.
High response rates are also beneficial when simply communicating with customers about things like shipping information and changes within the company or the company’s procedures.
5. SMS APIs Integrate Well With Other Systems
Business efficiency demands that all company systems be able to communicate with one another. Today’s SMS API technology does allow for systems to speak among themselves. For instance, a new customer subscribes through a subscription platform, and the SMS API system can send that new customer a “Welcome Aboard” text, plus info on discounts reserved for new customers from the sales platform.
Knowing you have to compete for business globally, it’s gotten to the point that your company needs all of the advantages it can get for success. Securing a good SMS API provider would be a good place for you to start.